Refund and Cancellation Policy

1. Provider and applicable order

HireValid is operated by Recordskeeper Inc, a Delaware C-Corp. Our business mailing address is 2261 Market Street STE 86483, San Francisco, CA 94114. This policy applies to subscriptions purchased directly from HireValid unless a signed order states different lawful terms. Mandatory statutory rights prevail. The checkout shows the plan, currency, billing period and applicable taxes before purchase.

2. Billing and renewal

Monthly plans renew monthly; annual plans renew annually unless cancelled before renewal. Where annual pricing is described as ten months for twelve, that describes the price equivalent, not ten separate instalments. Usage allowances reset according to the plan; unused allowances do not create a cash balance unless the order expressly says otherwise.

3. Cancel renewal

Use the account’s cancellation controls where available or contact [email protected] from the account email with the organization and subscription reference. A timely written cancellation request is effective when received, even if our acknowledgement follows later. Cancellation stops the next renewal and ordinarily preserves paid access until the current period ends. We do not require a sales call to accept a cancellation request.

4. Pause, changes and additional usage

A Pause plan, if selected and available for your account, is a separate paid subscription and is not cancellation. Its displayed fee and restrictions apply; pausing does not override retention limits. Plan changes and additional candidate packs follow the amount and effective date shown before confirmation. Contact support if a change or charge differs from what was presented.

5. Refunds

Except where required by law, an accepted order or an express written commitment, fees for a started billing period and consumed usage are non-refundable and cancellation does not automatically produce a prorated refund. We review duplicate charges, charges after an effective cancellation, billing mistakes and material service failures on their facts. This policy does not remove remedies for a breach or a statutory withdrawal right that applies to your purchase.

6. Request and processing

Send refund requests to [email protected] with the account email, invoice or transaction reference, charge date, amount and reason. Do not send full card numbers or security codes. We investigate, explain the decision and request only information needed to resolve the issue. Approved refunds normally go to the original payment method; payment-provider and bank processing times vary.

7. Access and data after cancellation

Before paid access ends, arrange any authorized export and review your retention obligations. Cancelling a subscription is distinct from requesting deletion of personal data; submit deletion instructions through the privacy or account-support process. Legal recordkeeping or a dispute may require limited retention under the Privacy Policy and DPA.

8. Disputes and governing law

Contact support promptly so we can investigate a disputed charge. Contractual disputes are governed by Delaware law and the state and federal courts located in Delaware, subject to the Terms of Service and all non-waivable rights. Nothing here prevents contacting a payment provider, regulator or other legally available dispute channel.