What does a strong candidate show?
Find the calm problem-solvers who turn a difficult conversation into a good outcome. Look for specific evidence of the essential skills rather than a polished presentation alone.
- Listen carefully
- Communicate clearly
- Resolve accurately
A job-relevant follow-up
Resolve a delayed-order request using a short shipping policy, then write a clear reply.
Share the instructions and scoring criteria before the task. Keep it short and avoid asking candidates for unpaid commercial work.
A question worth asking
Tell us about a time you helped someone when the answer was not immediately available.
Ask the same core question of every candidate, then follow up on the evidence they give. Make accommodations available.